May 18 โ€“ May 18, 2025
AU
Admin User
Platform Administrator
MF

María Fernanda López

Agente de Soporte ยท In Queue
๐Ÿ“ Monterrey, Nuevo León, Mexico
๐Ÿ“ž +52 81 2345 6789
โœ‰๏ธ maria.fernandez.lopez@gmail.com
Experience2.4 years
Current CompanySoluciones Digitales MX
Interview StageTechnical Interview
SourceLinkedIn
Applied OnMay 14, 2025

Tags

Customer SupportSpanish: NativeBilingualHigh PotentialWeekend Availability

Salary Expectations

$22,000 MXN / month
Notice period: 15 days

Rรฉsumรฉ Summary

Customer support professional with over 2 years of experience providing exceptional service in fast-paced environments. Skilled in resolving complex issues, maintaining high customer satisfaction, and collaborating with cross-functional teams. Proficient in Spanish and English, with strong communication and problem-solving abilities. Seeking to leverage expertise in a Support Agent role to drive customer success.

Key Strengths

โœ“ Customer Communicationโœ“ Problem Solvingโœ“ Empathyโœ“ Multitaskingโœ“ CRM Tools

Skills

Customer Service
Problem Solving
Communication
CRM (Zendesk)
Time Management
Microsoft Office

Work History

Customer Support Specialist
Soluciones Digitales MX ยท Jan 2023 – Present
  • Manage customer inquiries via email, chat, and phone with 95%+ satisfaction.
  • Resolve an average of 45+ tickets per day using Zendesk.
  • Collaborate with product and operations teams to improve support workflows.
Support Agent
TechGlobal Services ยท Jun 2021 – Dec 2022
  • Provided technical support for software and account-related issues.
  • Maintained a 90% first-contact resolution rate.
  • Created knowledge base articles to support customer self-service.

AI Interview Score

87
/100 ยท Excellent
Communication90/100
Problem Solving85/100
Technical Knowledge82/100
Cultural Fit89/100

Next Steps

Recent Activity

AI Interview Completed
Score: 87/100
Interview Scheduled
Technical Interview
Application Submitted
via LinkedIn
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